Information We Collect
We collect information you provide through our quote, booking and contact processes, including your name, email, phone number, pickup and delivery addresses, move dates, property and access details, inventory or service requirements, messages, quote responses and booking preferences. We may also collect basic device, browser and usage information needed to operate and secure the website.
How We Use Information
We use personal information to prepare estimates and invoices, respond to enquiries, plan and provide removal, packing or storage services, check availability, manage provisional bookings and deposits, send service communications, maintain business records, improve our services, prevent misuse and meet legal obligations.
Service Providers And Disclosure
Information may be processed by service providers that support website hosting and data storage, address and route services, email delivery, calendar scheduling, document generation and professional advisers. This currently includes Base44, Google Maps, Gmail and Google Calendar where relevant. We do not sell personal information. We may disclose information where required by law or with your direction.
Payments
Invoices may offer bank transfer, PayID or an approved external payment link. Do not send banking passwords, card details or other sensitive credentials through the quote form or email. If an external payment service is introduced, its own privacy terms will also apply.
Storage, Security And Retention
We take reasonable steps to protect personal information and restrict operational records to authorised staff. Information is retained only as long as reasonably needed for quotes, bookings, service delivery, accounting, disputes and legal obligations, then deleted or de-identified where practical. No online system can be guaranteed completely secure.
Access, Correction And Complaints
You may ask to access or correct personal information we hold, withdraw optional communication consent, or raise a privacy complaint by contacting admin@homejamesremovals.com.au or 0409 204 911. We may need to verify your identity before responding.
Quote Form Acknowledgement And Contact Permission
By ticking the consent box and continuing to view or submit a quote request, you confirm that the information supplied is accurate, that you are authorised to provide it, and that you have read and accepted this Privacy Policy and our Terms and Conditions. Your consent permits Home James Removals to contact you about the requested services, including by telephone, email or text message. It does not create a confirmed booking or fixed-price contract.
Changes To This Policy
We may update this policy when our services, technology or legal obligations change. The current version and its update date will be published on this page.